gb99 Privacy Policy

gb99 collects only the information necessary for the safe and proper operation of the platform. Irrelevant or excessive information is not collected. The types of information collected are described below.

1.1 Registration Information

The following information is collected from you when creating an account:

• Full name and date of birth — for age verification (21+) and identity confirmation
• Mobile number — for account verification and OTP delivery
• Email address — for sending important notifications and security-related information
• Username and password — for controlling access to your account

1.2 Financial Transaction Information

During deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket, or Upay) and transaction records are stored. Card numbers or bank account details are not stored on gb99 servers.

1.3 Technical Information

When you visit the gb99 website, certain technical information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, time spent, and navigation patterns
• Cookie and session identifier data

gb99 uses collected information only for specific and lawful purposes. The main reasons for using your information are as follows:

• Completing account registration and verifying identity
• Processing deposit and withdrawal transactions
• Sending information about bonuses, cashback, and VIP benefits
• Ensuring account security and preventing unauthorized access
• Preventing fraud, money laundering, and other illegal activities
• Improving site performance and user experience
• Providing customer support via live chat and email
• Ensuring compliance with responsible gambling guidelines

As part of our Responsible Gaming policy, we monitor members' playing patterns and provide support if any signs of risk appear. Information collected for this purpose is used solely for the protection of the member.

Cookies are used on the gb99 website. A cookie is a small text file stored in your browser that helps identify you on return visits.

3.1 Essential Cookies

Without these cookies, the core functionality of the site cannot be maintained. They are used to keep login sessions active, verify security, and temporarily store form data. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalized experience options. They can be disabled, but doing so may limit certain features.

3.3 Analytics Cookies

These cookies are used to analyze the number of site visits, popular pages, and usage patterns. The information collected is used for statistical purposes and cannot directly identify any individual.

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in to gb99.

gb99 uses industry-standard technology to protect members' information. The key features of our security measures are as follows:

• SSL encryption — all data transmitted between your browser and our servers is encrypted
• Stored passwords are hashed — the original password is never stored anywhere
• Two-factor verification (OTP) — an additional security layer when accessing your account
• Regular security audits and vulnerability assessments
• Restricted access — only authorized staff can access the information they need

For financial transactions, the security measures of bKash, Nagad, Rocket, and Upay apply. Transactions processed through these payment methods are also subject to the respective service provider's privacy policy.

The data retention period is determined by legal requirements and the nature of the service. Even after an account is closed, certain information may be retained for a specified period for regulatory reasons.

gb99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances to operate the service:

5.1 Payment Processors

The necessary information is shared with designated mobile banking services to complete deposit and withdrawal transactions. This sharing is limited solely to the purpose of processing transactions.

5.2 Technology Partners

Limited technical information may be shared with game software providers and technology partners involved in platform operations. All such partners operate under strict confidentiality agreements.

5.3 Legal Obligations

If gb99 is legally required to provide information as part of a valid legal process, government directive, or anti-money laundering investigation, it will comply with that order. In such cases, we disclose only the information that is necessary.

5.4 Business Restructuring

In the event of a merger, acquisition, or change of ownership, members' information may be transferred to the new entity. Members will be informed in advance in such situations.

As a gb99 member, you have certain fundamental rights over your own information. Contact our support team to exercise these rights.

• Right to Access: You have the right to know what information is stored in your account.
• Right to Correction: If there is any error in your information, you can request a correction. Some information can be changed directly from your account profile.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to the processing of your information for marketing or analytical purposes.
• Right to Data Portability: You can request a copy of your information in a structured format.

To exercise these rights or to find out more, contact our 24/7 live chat support or visit our FAQ section for general questions.

gb99 strictly prohibits providing services to anyone under the age of 21. Age is verified at the time of registration, and if a member is found to be a minor, the account is immediately closed.

We do not intentionally collect information from anyone under the age of 18. If you become aware that a minor has registered on gb99, please notify our support team.

gb99's servers and infrastructure may be located in various countries. Your information may be processed and stored outside Bangladesh. In such cases, we ensure that the data protection standards are consistent with this Policy.

For data transfers to third countries, standard contractual security clauses are used to ensure internationally recognized data protection standards.

gb99 reserves the right to review and update this Privacy Policy from time to time. Members will be notified of changes in the following ways, depending on the nature of the change:

• For minor or technical changes — the update date at the top of the page will be revised
• For significant changes — a notification will be sent to the registered mobile number or email
• For fundamental changes — members will be informed at least 30 days in advance

Continued use of gb99 after an update will be taken as your acceptance of the new policy. If you do not agree to the revised policy, you may request account closure at any time.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

• Live Chat: available 24 hours a day, 7 days a week through the website — support is available in Bengali and English
• Email: [email protected]

We aim to respond to all privacy-related requests within 72 hours. Complex requests may take longer, but you will be informed in such cases.

To learn more about gb99, read our About Us page, which contains detailed information about the platform's services and commitments.